Identified - PandaDoc has experienced a coordinated fraudulent account signup activity that has temporarily affected the deliverability of some of our email services. We have implemented measures to resolve the incident and are introducing further product enhancements to prevent a similar issue in the future.

If your email delivery is affected, you can temporarily use a share via link or the SMS sending option. If you are still experiencing email issues with your PandaDoc account, please contact our support team for further assistance.

Oct 30, 2024 - 05:23 PDT

About This Site

Welcome to PandaDoc's status page.

Here, you can view the current status of PandaDoc and get information and updates on any service interruptions that may occur.

By selecting "Subscribe to Updates", you can opt into receiving notifications when an incident is created, updated, or resolved.

Please visit our help center (https://support.pandadoc.com/en/) or reach out to our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support) if you have any issues or need assistance. If you need to urgently contact support, please select "Help > Submit a request" within the PandaDoc application or on our website.

US & Global Partial Outage
Creating and editing documents Operational
Sending and opening documents ? Partial Outage
Uploading and downloading documents ? Operational
Public (recipient) view Operational
Signup ? Operational
CRMs & Integrations Operational
API Operational
Webhooks Operational
Web application Operational
Mobile application Operational
Website Operational
EU Partial Outage
Creating and editing documents Operational
Sending and opening documents Partial Outage
Uploading and downloading documents Operational
Public (recipient) view Operational
Signup Operational
CRMs & Integrations Operational
API Operational
Webhooks Operational
Web application Operational
Mobile application Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 30, 2024

Unresolved incident: Email delivery issues.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024
Completed - The scheduled maintenance has been completed.
Oct 20, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:00 PDT
Scheduled - The PandaDoc Infrastructure team is performing maintenance on the PandaDoc infrastructure.

During the maintenance, the PandaDoc service will be unavailable, including https://app.pandadoc.com/ and https://api.pandadoc.com/.
User data will not be affected.

The total downtime is expected to be no more than 1 hours.

If you have any questions or concerns, please contact our support team at support@pandadoc.com.

Maintenance starts: 10/20/2024 - 01:00 AM PDT
Maintenance ends: 10/20/2024 - 02:00 AM PDT

Oct 14, 05:43 PDT
Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.