Incident notification

Incident Report for PandaDoc

Resolved

We're all set! PandaDoc is working properly and the incident has been fully resolved.
If you continue to experience any issues with this, please reach out to us using the instructions here: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support.

Posted Dec 02, 2024 - 10:35 PST

Monitoring

We have resolved the issue with file upload, and PandaDoc users should now be able to use the application normally.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

Posted Dec 02, 2024 - 10:22 PST

Investigating

We are actively investigating the ongoing issue with file upload (PDF, DOCX, CSV, image files, etc). Please check back here for updates, and we appreciate your patience while we get this resolved.

Posted Dec 02, 2024 - 09:44 PST

This incident affected: US & Global (Uploading and downloading documents).