PandaDoc Documents not being delivered

Incident Report for PandaDoc

Resolved

We’re all set! The issue with document delivery has now been resolved! If you experience any issues with this, please reach out to us at support@pandadoc.com.

Posted Jan 25, 2021 - 08:21 PST

Investigating

We understand how important it is to solve the issue as soon as possible. We contacted Spamhouse to remove our domain from the blacklist and we are waiting for the reply. Meanwhile, as a workaround, you can use our link sharing feature https://support.pandadoc.com/hc/en-us/articles/360034510893--Editor-2-0-Share-document-link-with-your-recipients or reach out to support@pandadoc.com to create a custom domain.

Posted Jan 25, 2021 - 07:17 PST

Update

Our development team is putting all efforts into providing a fix as soon as possible. We’ll post the next update once the fix is implemented.

Posted Jan 25, 2021 - 04:16 PST

Identified

We’re currently working on a fix to resolve the trouble with document delivery. We’ll post an update here. Please stay tuned.

Posted Jan 25, 2021 - 03:42 PST

Investigating

We're currently investigating the issue with document delivery. Our team is on it --and we'll post updates here. Thanks for your patience as we work to resolve this!

Posted Jan 25, 2021 - 03:18 PST

This incident affected: US & Global (Sending documents).