Email Delivery Issue

Incident Report for PandaDoc

Resolved

We’re all set! If you experience any issues with this, please reach out to us at support@pandadoc.com.

Posted Nov 02, 2021 - 16:13 PDT

Monitoring

The PandaDoc email deliverability has come back to normal. We keep on monitoring the application performance and will post a final ALL SET message when we’re sure the issue is fully resolved.

Posted Nov 02, 2021 - 15:55 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 02, 2021 - 15:49 PDT

Investigating

We have an ongoing email delivery issue caused by an outage on our email service provider side.
The email delivery should be up and running as soon as the incident is resolved on their end.

Posted Nov 02, 2021 - 15:36 PDT

This incident affected: US & Global (Sending documents).