Unable to download documents

Incident Report for PandaDoc

Resolved

We have implemented a fix for this issue.

Posted Mar 21, 2022 - 11:37 PDT

Update

We are still investigating the issue. If you have a document that urgently needs to be downloaded, feel free to contact our support team for help, they can try to download a copy for you.

Posted Mar 21, 2022 - 10:07 PDT

Investigating

We are currently investigating the issue, it does not appear to be fixed at this time.

Posted Mar 21, 2022 - 09:19 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 21, 2022 - 08:55 PDT

Update

We are continuing to investigate this issue.

Posted Mar 21, 2022 - 08:54 PDT

Investigating

We have gotten reports of users being unable to download documents. We are currently investigating this issue.

Posted Mar 21, 2022 - 08:48 PDT

This incident affected: US & Global (Web application).