The issue has been resolved. We are deeply sorry for any inconvenience it has caused and thank you for your patience while we were fixing it!
Posted Jul 03, 2020 - 05:11 PDT
Identified
The issue has been identified and the fix is being implemented. As soon as the fix is deployed we will give an update. Apologies for the inconvenience!
Posted Jul 03, 2020 - 04:02 PDT
Update
Our Dev team is currently investigating the issue and working on a fix. We will keep you posted on any updates. Thank you for your patience as we work to resolve this!
Posted Jul 03, 2020 - 02:48 PDT
Investigating
Users are currently experiencing an issue with documents not changing to “Paid” status after payment has been done. We are currently working on a fix to resolve this concern and will post an update here once this has been resolved. We apologize for any inconvenience and may we request for your patience at this time.
Posted Jul 03, 2020 - 01:32 PDT
This incident affected: US & Global (Web application).