Email delivery issues

Incident Report for PandaDoc

Identified

PandaDoc has experienced a coordinated fraudulent account signup activity that has temporarily affected the deliverability of some of our email services. We have implemented measures to resolve the incident and are introducing further product enhancements to prevent a similar issue in the future.

If your email delivery is affected, you can temporarily use a share via link or the SMS sending option. If you are still experiencing email issues with your PandaDoc account, please contact our support team for further assistance.

Posted Oct 30, 2024 - 05:23 PDT

This incident affects: US & Global (Sending and opening documents) and EU (Sending and opening documents).