It has come to our attention that some PandaDoc API users experienced temporary deactivation of their API keys recently, causing a need to generate new ones. We are pleased to inform you that our investigation into the matter is complete and we have addressed the issue. 

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To be clear, PandaDoc was not part of a data breach and was not hacked. PandaDoc’s Sandbox API was deactivated for trialists to improve our security measures, and unfortunately this change temporarily affected paying customers. 

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If you have been using our API and were affected by this, we extend our sincere apologies for any disruption it caused or impact on your experience using PandaDoc.

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Thank you again for using PandaDoc, and please don’t hesitate to reply to this email if you have any questions.