Unable to work on the documents

Incident Report for PandaDoc

Resolved

We're all set! If you continue to experience any issues with the platform, please reach out to us at support@pandadoc.com.
Posted Feb 08, 2023 - 04:49 PST

Monitoring

We have resolved the issue and PandaDoc users should now be able to work with the documents.
We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
Posted Feb 08, 2023 - 04:33 PST

Update

Thank you for your patience! Our development team is already hard at work solving this issue and determining next steps. Check back here for updates and we will get this back on track as soon as possible.
Posted Feb 08, 2023 - 04:12 PST

Investigating

We are actively investigating the issue.
Please check back here for updates, and we appreciate your patience while we get this resolved.
Posted Feb 08, 2023 - 03:46 PST
This incident affected: US & Global (Sending and opening documents, Web application).