Issue with Email Delivery

Incident Report for PandaDoc

Resolved

This incident has been resolved.

Posted Mar 15, 2021 - 04:31 PDT

Monitoring

Our engineers have deployed a fix for the issue. PandaDoc users should now be able to send documents without delivery errors. We’re still monitoring the application performance and will post a final ALL SET message when we’re sure the issue is fully resolved.

Posted Mar 10, 2021 - 13:56 PST

Identified

We’re currently working on a fix to resolve email delivery issues. You may experience delivery errors with emails associated with Verizon Media and AT&T. We are working with the provider to resolve the issue and we’ll post an update here as soon as the issue has been resolved. We sincerely apologize for any inconvenience this causes!

Posted Mar 09, 2021 - 13:18 PST

This incident affected: US & Global (Sending documents).