Document creation via API failure in Editor 2.0

Incident Report for PandaDoc

Resolved

We’re all set! Users can create documents in Editor 2.0 via API. If you experience any issues with this, please reach out to us at support@pandadoc.com.
Posted Nov 08, 2021 - 13:02 PST

Monitoring

Our engineers have deployed a fix. PandaDoc users should now be able to create documents in Editor 2.0 via API. We’re still monitoring the application performance and will post a final ALL SET message when we’re sure the issue is fully resolved.
Posted Nov 08, 2021 - 12:21 PST

Update

We are looking into the situation with the document creation via API in Editor 2.0 further.
Thank you for your patience and understanding!
Posted Nov 08, 2021 - 11:42 PST

Update

We are continuing to investigate the issue with the document creation via API in Editor 2.0.
Thanks for your patience as we work to resolve this!
Posted Nov 08, 2021 - 11:05 PST

Investigating

We're currently investigating the issue with the document creation via API in Editor 2.0.
Our team is on it and we'll post all the updates here. Thanks for your patience as we work to resolve this!
Posted Nov 08, 2021 - 10:41 PST
This incident affected: US & Global (Web application).