Investigating - We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona).
Impact:
Notarization: Persona verification is unavailable.
Workaround: Please use Personally Known verification instead.
Document Verification (ID Check): ID Check for Advanced Verification may not function as expected.
Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA).
Instructions: KBA Setup Guide
We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.
Jun 12, 2025 - 12:13 PDT
Impact:
Notarization: Persona verification is unavailable.
Workaround: Please use Personally Known verification instead.
Document Verification (ID Check): ID Check for Advanced Verification may not function as expected.
Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA).
Instructions: KBA Setup Guide
We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.
Jun 12, 2025 - 12:13 PDT
About This Site
Welcome to PandaDoc's status page.
This page displays the current status of PandaDoc. You may also select "Subscribe to Updates" to opt into receiving notifications when an incident is created, updated, or resolved.
Please visit our help center (https://support.pandadoc.com/en/) or reach out to our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support) if you have any issues or need assistance.
If you need to urgently contact support, please click on Help, then click on Submit a request within the PandaDoc application or on our Help Center.
US & Global
Operational
Creating and editing documents
Operational
Sending and opening documents
?
Operational
Uploading and downloading documents
?
Operational
Public (recipient) view
Operational
Signup
?
Operational
CRMs & Integrations
Operational
API
Operational
Webhooks
Operational
Web application
Operational
Mobile application
Operational
Website
Operational
EU
Operational
Creating and editing documents
Operational
Sending and opening documents
Operational
Uploading and downloading documents
Operational
Public (recipient) view
Operational
Signup
Operational
CRMs & Integrations
Operational
API
Operational
Webhooks
Operational
Web application
Operational
Mobile application
Operational
Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance